File10DLCRejection code 30897.
Disallowed content (older code).
What it means.
Disallowed content, or signs in the privacy policy or terms that data is shared with third parties.
How to fix it
If the reason was third party data sharing in the privacy policy or terms, fix it as for 30932. Disallowed content is not eligible for resubmission.
Wording to paste.
Fill in the brackets and check it matches what the business really does. Reviewers compare this wording with the live site and the campaign form.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30897 need a new campaign?
It depends. An older code that covered several reasons. Read the full rejection detail; it may be fixable or not eligible, depending on which reason applies.
What should change for code 30897?
The privacy policy.
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79