Terms of service.

These terms are an agreement between you and File10DLC, a service of Hexoglyph Holdings, LLC ("we", "us"). By running an inspection or paying for a filing you accept them. If you accept them for a business, you confirm you may bind it.

Last updated November 13, 2026

What carriers decide

Carriers, The Campaign Registry and your messaging provider decide every 10DLC approval, its timing and its throughput. File10DLC is not affiliated with any of them. An inspection is not a guarantee, and nothing we provide is legal advice.

The free inspection

The inspection reads a website's public pages and reports what a carrier reviewer may flag, with wording to fix it. Anything it could not read is reported as not inspected. It is offered as is, free, and may be limited or changed at any time.

Run inspections only for websites you or your client control or are entitled to review. Do not use the inspection to overload a website or to get around its limits.

Done-for-you filing

Filing is $79 per client, paid up front. It includes:

an inspection of the client's live website and campaign draft;
the wording for every fix we find, and where it goes;
preparing the brand and campaign and submitting them in the client's account in your CRM;
one resubmission if the carrier review rejects the campaign.

It does not include editing the client's website, carrier and registry fees (your CRM bills those to the client's account), a second resubmission (another $79), or anything a carrier decides that an inspection cannot see, such as a vetting score.

We submit only on your and your client's instruction, using details the client has confirmed in writing are true. We do not file while the consent form lacks an SMS checkbox or the privacy policy lacks the line that mobile information is not shared.

Refunds

If a filing is rejected for a reason our inspection marked as clear, we refund the $79 for that filing. Email [email protected] with the rejection code. Otherwise payments are not refunded once we have started the inspection; before that, ask and we will refund it.

Your responsibilities

You and your client remain responsible for the accuracy of the business details, for how consent to text is collected, and for every message the client sends. You give us access to the client's account only for the filing, and we remove it when the job closes.

Our liability

To the extent the law allows, our total liability for any filing is limited to the fee paid for that filing, and we are not liable for lost profits, lost messages, carrier fines or other indirect losses.

Changes and contact

We may update these terms; the date at the top says when. A change applies to filings paid for after it. These terms are governed by the laws of the State of Utah. Questions go to [email protected].