File10DLCRejection code 30975.
Reviewers could not open the terms page.
What it means.
The terms and conditions link did not load when the campaign was checked before submission. Usual causes: a broken or mistyped link, a page behind a login or a human check such as a CAPTCHA, or a link to a file such as a PDF instead of a web page.
How to fix it
Open the link in a private browser window and fix it, take any login or human check off the page, and publish the terms as a web page. Use the same link in the registration and on the sign-up page.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30975 need a new campaign?
No. A warning from the check run before submission, not a rejection. The campaign can still be submitted, but reviewers may reject a page they cannot open or read, so fix it first.
What should change for code 30975?
The client's website, Message flow (how people opt in).
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79