File10DLCRejection code 30910.
Registration fields are not in English.
What it means.
Some registration fields are written in another language.
How to fix it
Write every field in English. If messages go out in another language, give English translations of the samples next to the originals.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30910 need a new campaign?
No. Correct it in the existing campaign and resubmit.
What should change for code 30910?
Campaign description, Message flow (how people opt in), Sample messages.
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79