File10DLCRejection code 30912.
The use case reads as person to person messaging.
What it means.
The campaign reads like personal, person to person texting rather than a business system.
How to fix it
Say what software sends the messages and how they serve the business's customers.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30912 need a new campaign?
No. Correct it in the existing campaign and resubmit.
What should change for code 30912?
Campaign description.
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79