File10DLCRejection code 30917.
Not every selected opt in method is described.
What it means.
More than one opt in method was selected, but the description covers only some of them.
How to fix it
Describe every opt in method that was selected in the message flow.
Wording to paste.
Fill in the brackets and check it matches what the business really does. Reviewers compare this wording with the live site and the campaign form.
Customers visit [public page with the form], enter their mobile number and tick an unticked, optional box to receive texts from [Business name]. The box's wording names [Business name], message frequency, that message and data rates may apply, and STOP and HELP. After submitting, they receive a confirmation text.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30917 need a new campaign?
No. Correct it in the existing campaign and resubmit.
What should change for code 30917?
Message flow (how people opt in).
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79