File10DLCRejection code 30896.
The opt in workflow is not sufficient for the campaign.
What it means.
The opt in flow does not support this kind of campaign, consent is missing, or opt in data is shared with third parties.
How to fix it
List every opt in method. For paper or logged in forms, link to a hosted image of the form. For a web form, link to it, with a privacy policy and terms on the site. Make sure opt in data is never shared with third parties.
Wording to paste.
Fill in the brackets and check it matches what the business really does. Reviewers compare this wording with the live site and the campaign form.
Customers visit [public page with the form], enter their mobile number and tick an unticked, optional box to receive texts from [Business name]. The box's wording names [Business name], message frequency, that message and data rates may apply, and STOP and HELP. After submitting, they receive a confirmation text.
[Business name]: You are subscribed to [message type]. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30896 need a new campaign?
No. Correct it in the existing campaign and resubmit.
What should change for code 30896?
Message flow (how people opt in), Opt in confirmation message, The opt in form on the client's site, The privacy policy.
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79