File10DLCRejection code 30890.
The HELP reply lacks a brand name and a way to get help.
What it means.
The reply to HELP does not say who is texting or how to reach them.
How to fix it
Make the HELP reply name the brand and give a phone number or email for help.
Wording to paste.
Fill in the brackets and check it matches what the business really does. Reviewers compare this wording with the live site and the campaign form.
[Business name]: For help, contact [phone or email]. Reply STOP to opt out.
Before you resubmit.
Carriers decide every rejection and every appeal. These answers say what the code covers and what to change, not what a reviewer will do.
Does code 30890 need a new campaign?
No. Correct it in the existing campaign and resubmit.
What should change for code 30890?
HELP reply.
What should I check before resubmitting?
Fix every listed reason before resubmitting. A campaign can have more than one, and fixing only some will likely be rejected again. Review the whole campaign, not only the field named: description, use case, samples, website, opt in flow, privacy policy and terms must agree. While a campaign is pending, do not resubmit it or create another one.
Inspect the site before you resubmit.
The free inspection reads your client's phone form, SMS checkbox, privacy policy and terms against 68 published rejection reasons, with the wording to paste. Or send us the client and we file it for $79.
Inspect a site free File a client for $79